Cancellation & Refund Policy

Strict guidelines maintained for hygiene and product safety.

1. Order Cancellation

Orders can only be cancelled before they are processed and dispatched. Once an order is handed over to our courier partners, cancellation requests will not be entertained.

2. Return & Refund Eligibility (Strict Rules)

We accept return requests only under the following strict conditions to protect the integrity of our health products:

The refund/return request must be raised within 24 hours of delivery.
The product must be completely sealed, unopened, and unused. Any broken seal completely voids the return policy.
Mandatory: An unboxing video without any cuts or edits must be provided as proof in case of claims regarding damaged or incorrect items.

3. Process & Timelines

To initiate a return, email us at support@biomedisoul.com within the 24-hour window. If approved, the refund will be processed to the original payment method within 5-7 business days after we receive and verify the returned physical product.